FAQ

General
  • How long has your company been operating?

Raff Military Textile was founded in 1980. So, we are in the textile industry for over 40 years.

  • Do you have an office or a country representative outside of Turkey?

No, our company office and manufactories are all located in Turkey.

  • What are your working hours?

Our office and customer service are available from 9am to 6pm, from Monday to Friday, and from 9am to 12am on Saturday.

  • Can you provide custom made products ?

Yes, our professionals can design and make the products according to your own specifications, because they have been in this industry for over 40 years.

Access to products
  • How can I find a product on your website?

You have two options for that. If you are looking for a particular product, you can type the name on the search bar up on the right side of the website. But if you don’t know the exact name of the product, you can go to the related category and check in the list of products.

  • How can I see the product?

We can provide you with pictures of the samples or you can visit our showroom, It contains all the samples you might need to check the quality and the design. In addition to that, we can make any design you want according to your specifications.

  • Do you have an e-catalog?

Yes, we do and you can download it here.

Order
  • Can I buy only one piece?

Unfortunately, we don’t sell by piece yet. We only sell WHOLESALE.

  • What is the minimum quantity I can order?

You can order at least 300 pieces.

  • How can I make an order?

You can make an order via WhatsApp (calls or messages), via email or by coming personally to our office. These information might be of help:
📧 [email protected]
📞 +90 535 052 68 22
📍 Fatih Cad. Ihlamur Sk. No:2 Kat:1 Merter / İSTANBUL

  • How can I get the price for my order?

To get the price, you need to provide our sales manager with the following information; product specifications (fabric, material, dimensions) and the quantity.

Production
  • Are you making your own production?

Yes, we have our own manufacturers to make sure that the products meet the quality standards.

  • Do your products meet the quality standards set by all army corps?

Effectively, we respect all the standards of quality internationally known.

  • I have one sample of the product I want to produce. Can you mass produce this?

Yes of course, we are producing based on your requirements.

  • Do you make samples before production?

Yes, we make samples according to the customer specifications. When he approves, we start the production.

  • In how many days can you produce a sample product?

In 15 days.

  • How long does it take to complete the production?

It depends on the quantity but also the product. Badges aren’t the same as backpacks. But in general, for 300 pieces, it takes between 30 to 45 days.

Delivery
  • Does your price include shipping?

No, the price doesn’t include the shipping fee. If we are going to take that in charge, additional fees will be applied.

Contact
  • Can I reach you 24/7?

Our customer service is available from 9am to 6pm, Monday to Friday. We should mention that it is according to Turkish time zone.

  • In which languages do you communicate?

Our customer service speaks Turkish, English, French, Arabic, Serbian and Spanish. So, do not hesitate to contact us.

  • How do I arrange a meeting with your sales responsible?

A simple message or call via WhatsApp is enough to schedule a meeting with our sales manager and/or our country representative.

  • How can I come to your company?

By car, you can use the address provided in our website. By public transportation, it depends on where you are, just give us a call and we’ll give you all the directions you need.